7 News
·general
·2 hours ago
Westpac ordered to pay $26 million penalty after ‘grossly negligent’ conduct
Westpac was ordered to pay $26 million on Tuesday after a Federal Court found the bank was grossly negligent in failing to respond to over 200 customer hardship requests between 2017 and 2023. Judge Tim McEvoy said the contraventions, though unintentional, were serious and impacted vulnerable customers struggling with loans and repayments.
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