The Age
·general
·1 hour ago
Are chatbots making things more difficult than old-fashioned transactions?
A ticket buyer struggled to access comedy show seats purchased through Ticketmaster's chatbot despite receiving email confirmation. The Google Dialogflow-powered bot and its service counterpart provided circular assistance, leaving the customer unable to locate QR codes needed for entry. The tickets were eventually found via an obscure interface button, highlighting how automated customer service can complicate simple transactions.
Summary by Glance · The Age
Newer
Next
Loving doing this? 🎉
Take it further — get the full app and never miss a moment of what's happening in Australia.
Breaking news alerts
Instant lock-screen notifications the moment big stories break across Australia.
Australian news & events
Politics, sport, weather, local events — all in one swipeable feed, updated around the clock.
Stay ahead of the news cycle
30-second summaries so you're always informed, even on your busiest days.
Loading article…
This publisher's site can't be shown here due to their security settings.
Open full article →No source link available for this article.
✨
Ask AI