The Age
·general
·1 hour ago
Travel agents thrive as AI and internet fail to replace human expertise
Travel agents are experiencing a resurgence despite decades of predictions they would disappear, with the internet, COVID-19, and artificial intelligence all failing to eliminate them. Their survival stems from practical advantages: agents can intervene during flight cancellations and rebook customers with alternative airlines, while ChatGPT cannot.
Summary by Glance · The Age
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