Brisbane Times
·general
·1 hour ago
Are chatbots making things more difficult than old-fashioned transactions?
A customer struggled to retrieve comedy show tickets purchased through Ticketmaster's chatbot despite receiving email confirmation, unable to locate QR codes needed for entry. The Google Dialogflow-powered chatbot and subsequent service bot proved unhelpful, leading to frustrating circular exchanges. The customer eventually found tickets via an unlabeled icon, highlighting how modern chatbots often complicate simple transactions compared to traditional methods.
Summary by Glance · Brisbane Times
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