Are chatbots making things more difficult than old-fashioned transactions?

A Ticketmaster customer struggled to retrieve comedy show tickets purchased through the app's Google Dialogflow chatbot despite email confirmation. The bot and subsequent service chatbot Reymart provided circular unhelpful responses, forcing manual ticket discovery via an unmarked button. The experience highlights how chatbots often complicate simple transactions compared to straightforward human interactions.

Summary by Glance · SMH