Travel agents experience resurgence as AI and automation fail to replace human

Travel agents are experiencing a resurgence despite decades of predictions about their demise from the internet, COVID-19 pandemic, and artificial intelligence. They provide irreplaceable value when flights are cancelled or travel plans derail, offering phone support that AI cannot match. Knowledgeable agents also command commissions by advising on optimal airline seats, hotel rooms, and routing options unavailable through automated systems.

Summary by Glance · Brisbane Times